Return Policy

Return Policy and Procedure

*No return policy is applicable to items purchased during a Sale, Clearance Sale as well as Custom-made and Made-to-order items. These items are as-is basis and are considered as final.

Dear valued customer,

We appreciate your business and strive to ensure your satisfaction with our products. In order to facilitate the return process, please take note of our return policy outlined below:

  1. Return Period: We accept returns of items in their original condition within 10 days from the date of receipt.
  2. Restocking Fee: All returned items are subject to a 15% restocking fee.
  3. Return Authorization: Before shipping your return, please contact us at info@traceydesignsinc.com to obtain return authorization. Kindly specify the reason for the return.
  4. Return Requirements: Items must be returned in their original condition, accompanied by the original packaging and a sales receipt. Returns lacking authorization, original packaging, and a sales receipt will not be accepted.
  5. Shipping Instructions: Please utilize a trackable shipping service for your return and provide us with the tracking number. Note that we cannot be held responsible for lost items during shipment.
  6. Return Address: 819 Bridgeway, 3rd Floor Sausalito, CA 94965
  7. Processing Time: Returns are processed during business hours. Upon receipt of your returned item(s), you will receive a confirmation email. Refunds will be issued to your original payment method. Please allow up to five business days for full processing.
  8. Non-Refundable Costs: Please be aware that any shipping costs associated with the original purchase are non-refundable.

Should you have any further questions or concerns, do not hesitate to reach out to us at the provided email address.

Tracey Designs, Inc.