Return Policy

Return Policy

*No return policy applies for Sale, Clearance Sale, Custom-made and Made-to-order items. Sale items are as-is. Those sales are all final.  

Tracey Designs, Inc. accepts return if the returned item(s) is in original condition within 10 days from the date you received. All items are subject to a 15% restocking fee. 

Any shipping cost is nonrefundable.

Please contact us to obtain return authorization before shipping at

Item(s) must be returned in its original condition accompanied with original package and a sales receipt. Item(s) without the authorization, original package and sales receipt will not be accepted. Please let us know the reason why you are returning the item(s).

Please send the package with using a trackable service. Kindly provide tracking number. Please note that we are not responsible for returned items that are lost during shipment.

Ship Authorized returns to:
Tracey Designs, Inc.
819 Bridgeway, 3rd Floor
Sausalito, CA 94965

Returns are processed during business hours. You’ll receive a confirmation email following receipt of your returned item(s). The refund will be made to your original payment method. Please note any shipping cost is non-refundable and allow five business days for full processing.