Return Policy

Tracey Designs, Inc. accepts return for non-refundable store credit or exchange if the returned item(s) is in original condition within 10 days from the date you received. All items are subject to a 15% restocking fee. 

Please contact us to get return authorization before returning. Item(s) must be returned in its original condition accompanied with original package and a sales receipt. Item(s) without the authorization, original package and sales receipt will not be accepted. Please let us know the reason why you are returning the item(s).

Please send a package with trackable method. Kindly provide tracking number. Please note that we are not responsible for returned items that are lost during shipping.

Ship Authorized returns to:
Tracey Designs, Inc.
819 Bridgeway, 3rd Floor
Sausalito, CA 94965
Phone: 415-331-6711

Returns are processed during business hours. You’ll receive a confirmation email following receipt of your returned item(s). Please allow five business days for full processing.

A nonrefundable store credit will be issued to the purchaser. Any shipping cost is nonrefundable.