Domestic (USA): UPS ground service for standard delivery is free. It usually takes 5-8 business days. Please provide your street address as UPS does not deliver P.O. Box (P.O. Box address will be shipped via USPS). For orders shipped to California, sales tax will be applied.
International (Canada, England, Germany, France, Hong Kong, New Zealand, Australia, Switzerland): We ship with UPS or/and USPS Priority (Australia: USPS Priority EXPRESS or UPS only), Tax and duties are paid by customer(s).
Please note only some limited delivery services are guaranteed by UPS as of April 13, 2022 due to global shipping delays.
We are not responsible for items lost during transportation. When you track your items and find it/them stopping more than 48 hours on UPS website, please contact UPS directly: 1 (800) 742-5877.
Other than UPS ground service (free), total shipping charges are calculated based on the followings:
Shipping charges for all of the other destinations, please contact us at firstname.lastname@example.org.
For customers in Japan, please purchase from www.rakuten.co.jp/supersmith
Tracey Designs, Inc. accepts return for non-refundable store credit or exchange if the returned item(s) is in original condition within 10 days from the date you received. All items are subject to a 15% restocking fee.
Please contact us to get return authorization before returning. Item(s) must be returned in its original condition accompanied with original package and a sales receipt. Item(s) without the authorization, original package and sales receipt will not be accepted. Please let us know the reason why you are returning the item(s).
Please send a package with trackable method. Kindly provide tracking number. Please note that we are not responsible for returned items that are lost during shipping.
Ship Authorized returns to:
Tracey Designs, Inc.
819 Bridgeway, 3rd Floor
Sausalito, CA 94965
Returns are processed during business hours. You’ll receive a confirmation email following receipt of your returned item(s). Please allow five business days for full processing.
A nonrefundable store credit will be issued to the purchaser. Any shipping cost is nonrefundable.
If you would like to exchange an item(s), please contact us within 10days from the date you received the package, or by 12/31 for Holiday Gift recipients. Please follow return policies instructions. If returned item is in its original condition, you will receive a nonrefundable store credit.
Repair/resize service is for Ray Tracey Jewelry only. If you need to have your Ray Tracey jewelry repaired, please send photos of your jewelry including his signature/engrave/hallmark to email@example.com. Once we receive your inquiry, we will contact you with estimate (see Repair for details)
No repair charges for defective merchandise purchased and returned within 10 days. After 10 days, we charge for repair cost and shipping.
Customer support information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
[INCLUDE FOLLOWING SECTION IF USING REMARKETING OR TARGETED ADVERTISING]
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
|_ab||Used in connection with access to admin.|
|_secure_session_id||Used in connection with navigation through a storefront.|
|cart||Used in connection with shopping cart.|
|cart_sig||Used in connection with checkout.|
|cart_ts||Used in connection with checkout.|
|checkout_token||Used in connection with checkout.|
|secret||Used in connection with checkout.|
|secure_customer_sig||Used in connection with customer login.|
|storefront_digest||Used in connection with customer login.|
|_shopify_u||Used to facilitate updating customer account information.|
|_landing_page||Track landing pages|
|_orig_referrer||Track landing pages|
|_shopify_sa_p||Shopify analytics relating to marketing & referrals.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
[INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES THAT YOU USE]
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
Tracey Designs Inc., 819 Bridgeway, Sausalito CA 94965, United StatesLast updated: 8/3/2022
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://oag.ca.gov/privacy/ccpa