Policies

Privacy Policy

We obtain information we need to complete your transaction. This may include your name, shipping address, billing address, telephone number, credit/debit card number with expiration date and your email address. Under no circumstances do we ever share, sell or rent your personal information with outside parties.

 

Custom Order

We take a custom order with no extra charge. We require 100% prepayment for silver jewelry, and 50% prepayment for gold jewelry. Delivery time is depending on an item and the circumstance of our production.

Kindly note that sales of the custom orders are final. We don't accept returns or changes in any reasons.   

If you are interested in custom orders, please contact us at info@traceydesingsinc.com

Shipping Methods and Tax

We ship with UPS ground service for standard delivery. We have the right to choose a carrier for each order. 
For orders shipped to California, sales tax will be charged. 

Shipping Charges

Total shipping charges are calculated based on the following:

  • Weight  
  • Shipping method


Shipping charges for all of the other destinations, please contact us at info@traceydesignsinc.com 

 

For orders shipped to Japan, please purchase from www.rakuten.co.jp/supersmith  

 

Return Policy

Tracey Designs, Inc. accepts return for nonrefundable store credit or exchange if the returned item(s) is in original condition within 10days from the date you received.

Please contact us before you return. Item(s) must be returned in its original condition accompanied with original package and a sales receipt. Item(s) without original package and a sales receipt will not be accepted. Please let us know the reason why you are returning the item(s).

Please send a package using a tracking shipping method so package can be tracked. Kindly provide tracking number. Please note that we are not responsible for returned items that are lost during shipping.

Ship Authorized returns to:
Tracey Designs, Inc.
819 Bridgeway Blvd.
Sausalito, CA 94965

Returns are processed during business hours. You’ll receive a confirmation email following receipt of your returned item(s). Please allow five business days for full processing.

A nonrefundable store credit will be issued to the purchaser. Any shipping cost is nonrefundable.

Exchange Policy

If you would like to exchange an item(s), please contact us within 10days from the date you received the package, or by 12/31 for Holiday Gift recipients. Please follow return policies instructions. If returned item is in its original condition, you will receive a nonrefundable store credit.

 

Repair Policy

No repair charge for defective merchandise purchased and returned within 10 days.

After 10 days, we charge for repair cost and shipping. The repair charges are varied depending on what needs to be done.

*See return policy

Repair service is for Ray Tracey Jewelry only. If you need to have your Ray Tracey jewelry repair, please send photos of your jewelry including his signature to info@traceydesignsinc.com. Once we receive your inquiry, we will contact you with estimate fees.